Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") are a contract between you and Hugo Fora ("Bao," "we," "us," or "our"), the operator of the Bao mobile application ("Bao" or the "App"). By creating a Bao account or otherwise using the App, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference.

When you sign up, the App links to these Terms and to the Privacy Policy directly on the sign-up screen. If you do not agree to these Terms, do not create an account or use the App.

This document is provided as a contract between you and us. It is not legal advice, and we recommend seeking independent legal advice if you have questions about your rights.

2. Eligibility

To use Bao, you must be able to form a legally binding contract in your jurisdiction. Bao is not directed at, and must not be used by, children under the age of 13 (or the applicable minimum age in your jurisdiction, such as 16 in some EEA member states). The App does not ask you for your own age at sign-up and has no technical age-verification mechanism, so this is a condition of use rather than a control we enforce automatically — using the App represents that you meet this requirement.

3. Description of Bao

Bao is a mobile application for Android and iOS that helps you organize information about your pets. As implemented today, this includes:

• Pet profiles (name, species, breed, gender, colors, birthday, and a photo).
• "Moments" — a photo timeline with descriptions, dates, and optional locations.
• Objectives — recurring care goals you define and check off.
• A journey log for day-to-day activity entries (feeding, medication, walks, potty breaks, bathing, vaccinations, vet visits, and weight measurements).
• Calendar events with optional local reminders.

Your data is stored on your device and synced to our cloud backend so it is available across your devices with an internet connection, and remains usable offline using the last-synced copy on your device.

Bao is a tracking, organization, and information-management tool for pet owners. It is not a veterinary, medical, diagnostic, or emergency service — see Section 12.

4. User Accounts

To use Bao you must create an account with an email address and a password, verified by a confirmation email. Authentication is provided by our backend platform, Supabase; your password is transmitted directly to Supabase's authentication service and is never stored by Bao's own systems.

You agree to:

• Provide accurate information when creating your account, and keep it up to date.
• Keep your password confidential and not share your account with others.
• Notify us promptly if you become aware of unauthorized access to your account.
• Take responsibility for activity that occurs under your account, except activity resulting from our failure to safeguard your account information.

Signing out ends your session on that device and clears the data stored locally on it, but does not delete your account or your data from our servers.

Deleting your account, available from Settings within the App, permanently and immediately erases your account and all data associated with it from our servers — there is no retention or grace period, except for records we are legally required to keep (such as purchase records for tax purposes). This cannot be undone. Deleting your Bao account does not automatically cancel an active Apple or Google subscription — see Section 14.

5. User Responsibilities

You are solely responsible for the decisions you make about your pets' care, and for the accuracy of the information you enter into Bao. You agree to use Bao only for its intended purpose of tracking and organizing information about pets you are responsible for, and to comply with all applicable laws while doing so, including laws relating to animal welfare and ownership.

6. Pet Information and User-Generated Content

Bao lets you create and store content such as pet profiles, photos, Moments, objectives, journey log entries, notes, and calendar events (collectively, "User Content"). You are solely responsible for the User Content you submit.

By submitting User Content, you represent that:

• You have the necessary rights to submit it (for example, you took the photo yourself, or otherwise have permission to use it).
• It does not violate any applicable law.
• It does not infringe the intellectual property, privacy, or other rights of any third party.

7. Ownership of User Content

You retain all ownership rights you hold in your User Content. Creating an account and using Bao does not transfer ownership of your content to us.

8. License You Grant to Bao

To operate the service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display your User Content solely as necessary to provide, maintain, secure, and improve Bao — for example, syncing your data across your devices and displaying it back to you within the App.

We do not sell your User Content, and we do not use it for advertising or license it to third parties for their own purposes. This license ends when you delete the relevant content or your account, except to the extent a copy persists for a short period in backups or logs, or for as long as we are legally required to retain specific records (see our Privacy Policy).

9. Bao's Intellectual Property

The Bao name, logo, app design, and underlying software are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the rights expressly granted to you to use the App for its intended personal purpose, we reserve all rights in the App.

You may not copy, modify, distribute, sell, or lease any part of the App or its software, or reverse-engineer or attempt to extract the source code of the App, except to the extent such restriction is prohibited by applicable law (for example, interoperability rights available under certain software directives) or to the extent you have our prior written permission.

10. Acceptable Use and Prohibited Activities

When using Bao, you agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any account, system, or data that is not yours.
• Circumvent, disable, or otherwise interfere with any security-related features of the App, including the row-level access controls that keep your data separate from other users' data.
• Reverse-engineer, decompile, or disassemble the App, except as permitted by applicable law.
• Interfere with or disrupt the App, our servers, or the networks connected to the App, including by introducing viruses, malware, or other malicious code.
• Use automated means (bots, scrapers, or similar) to access or extract data from the App or our backend without our prior written consent.
• Abuse, probe, or overload our APIs or infrastructure.
• Engage in fraudulent subscription activity, including abusing free trials, promotional offers, or refund mechanisms.
• Upload User Content that is unlawful, infringing, defamatory, or that you do not have the rights to use.
• Use the App to harass, harm, or impersonate any other person.

We may investigate and take appropriate action against anyone who, in our reasonable judgment, violates this section, including suspending or terminating their account (see Section 22).

11. Subscriptions and Premium Features

Free plan

Bao is free to use with the following limits, as implemented in the current version of the App:

• Up to 1 pet profile.
• Up to 2 active objectives per pet.
• Up to 4 journey log entries per calendar week.
• Photos cannot be attached to Moments on the free plan.

These limits apply only to creating new pets, objectives, journey log entries, or Moment photos beyond the stated allowance — anything you already have is never removed or hidden if you are on, or return to, the free plan.

Bao Premium

"Bao Premium" is a paid subscription entitlement that removes the limits above. Premium is purchased and managed as an auto-renewing subscription through the Apple App Store (on iOS) or Google Play (on Android), using the App's built-in purchase screen and subscription-management screen. Subscription management and purchase validation are provided by our vendor, RevenueCat, which acts as subscription infrastructure — you are not purchasing a subscription "from" RevenueCat, and RevenueCat does not set or bill you for the price.

The specific subscription plans currently offered (e.g., monthly/annual pricing, introductory offers, or free-trial durations) are configured directly in App Store Connect and the Google Play Console rather than in the App's source code, and can change over time. The current plans and prices are always shown to you in the App's purchase screen before you buy, and on the App's listing on the Apple App Store or Google Play, which is the authoritative source — this document does not restate specific prices or trial lengths to avoid stating something that may go out of date.

12. Pet Health / Veterinary Disclaimer

Bao is not a substitute for professional veterinary care. Please read this section carefully.

• Bao is a tracking, organization, and information-management tool. It helps you record and organize information about your pets that you choose to enter.
• Bao does not provide veterinary, medical, diagnostic, emergency, or professional animal-care services of any kind, and nothing in the App constitutes veterinary or medical advice.
• Information you enter into Bao — including weight records, journey log entries, vaccination or vet-visit notes, and objectives — reflects only what you or another user of your account chose to record. Bao does not verify, and does not guarantee the accuracy, completeness, or currency of, any information entered by a user.
• You should always consult a qualified, licensed veterinarian for any question or concern about your pet's health, behavior, diet, or wellbeing.
• Bao must not be relied upon in an emergency. If your pet requires urgent care, contact a veterinarian or emergency animal hospital immediately — do not use the App to seek emergency guidance.
• Reminders, notifications, objectives, and records within Bao are organizational aids only. They are not guarantees that a task, medication, feeding, or treatment will actually occur, was administered correctly, or was administered at all — that remains your responsibility. Reminder delivery also depends on your device's operating system and settings (for example, battery optimization or notification permissions), which are outside our control.
• You remain solely responsible for all decisions concerning your pet's health, care, and wellbeing.

13. Payments and Billing

If you purchase Bao Premium:

• On iOS, your purchase is processed by Apple and governed by Apple's own billing terms and your Apple ID account settings.
• On Android, your purchase is processed by Google Play and governed by Google's own billing terms and your Google Play account settings.
• We do not receive or store your full payment card or billing details — these are handled entirely by Apple or Google. We receive confirmation of your purchase and subscription status through RevenueCat, which we use to unlock premium features on your account.
• Subscriptions renew automatically at the end of each billing period unless cancelled in advance through your Apple ID or Google Play account settings, in accordance with the applicable store's policies.

14. Cancellation and Refunds

Cancellation

You may cancel your Bao Premium subscription at any time. Because subscriptions are sold through the Apple App Store or Google Play, cancellation is generally managed through your Apple ID or Google Play account subscription settings, respectively — not directly within Bao's own servers. The App's in-app subscription-management screen (powered by RevenueCat) can also guide you to cancel, but the cancellation itself is processed by Apple or Google.

Cancelling stops future renewals; you will generally keep premium access for the remainder of the period you already paid for. Deleting the Bao app from your device, or deleting your Bao account, does not cancel an active Apple or Google subscription — you must cancel separately through the relevant app store to stop being billed.

Refunds

Because purchases are billed by Apple or Google rather than by us directly, we are not able to process refunds ourselves. Refund requests for iOS purchases must be submitted to Apple, typically through reportaproblem.apple.com or your iOS purchase history. Refund requests for Android purchases must be submitted to Google, typically through your Google Play purchase history or Google Play's support channels. Each store's own refund policy applies to purchases made through it.

Nothing in these Terms limits or excludes any statutory refund, withdrawal, or cancellation right you may have under applicable consumer protection law that cannot legally be limited or excluded — including, where applicable, rights available to consumers in the EU/EEA and the UK. Such rights may be subject to standard exceptions recognized under the law of your country, for example where you have already started using digital content or a service with your consent after being informed that doing so would affect your right to withdraw.

15. Changes to Subscriptions and Pricing

We may change the features included in Bao Premium, introduce new subscription plans, or change pricing going forward. Any price change will not apply retroactively to a billing period you have already paid for, and — where required by Apple's or Google's policies or by applicable law — you will be notified of a price increase before it takes effect on your next renewal, and given the opportunity to cancel before being charged the new price.

16. App Store and Google Play Terms

Apple App Store

If you downloaded Bao from the Apple App Store, you acknowledge that:

• These Terms are between you and us, not Apple, except that Apple's own Media Services Terms and Conditions (or equivalent) govern your purchase transaction.
• Apple has no obligation to furnish any maintenance or support services for Bao.
• Apple is not responsible for addressing any claims by you or any third party relating to Bao or your possession or use of it, except as required by applicable law.
• Apple is a third-party beneficiary of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary, to the extent required by Apple's standard terms for third-party apps.

Google Play

If you downloaded Bao from Google Play, your download and any in-app purchases are also subject to Google Play's applicable terms of service, and subscription management for Android purchases is generally handled through your Google Play account, as described in Section 14.

17. Third-Party Services

Bao relies on the following third-party services to operate. Each has its own terms and privacy policy, which apply in addition to these Terms:

• Supabase — our backend provider for account authentication, the application database, and photo storage.
• RevenueCat — subscription-management and purchase-validation infrastructure for Bao Premium.
• Apple App Store / Google Play — app distribution and billing for in-app purchases.

Bao does not currently integrate any advertising SDK, analytics SDK, or crash-reporting SDK, and does not use Firebase. More detail on how these providers process personal data is in our Privacy Policy.

18. Availability and Service Changes

Bao is a product that continues to evolve. We may add, modify, suspend, or remove features over time, and we may perform maintenance that temporarily interrupts the service. We do not guarantee that Bao will be available on an uninterrupted or error-free basis.

If we discontinue a feature you rely on that is included in a paid subscription you have already purchased, we will act reasonably in light of applicable consumer protection law and, where required, provide notice or an appropriate remedy; this section does not eliminate any statutory right you may have in that situation.

19. Disclaimers

To the fullest extent permitted by applicable law, and subject to the rights that cannot be excluded described below:

• Bao is provided on an "as available" basis. We do not guarantee that the App will always be available, secure, timely, or free of errors.
• We do not guarantee the accuracy, completeness, or reliability of information you or another user enters into the App, or of any reminder, notification, or record generated from it.
• We are not responsible for the availability, content, or practices of third-party services described in Section 17.
• We are not responsible for User Content submitted by you or, where applicable, any other user of your account.
• Local data stored only on your device can be lost if your device is lost, damaged, or reset, or if the App's local storage is cleared; where legally permissible, we are not liable for such loss to the extent it results from causes outside our reasonable control.
• We do not guarantee that Bao is compatible with every device or operating-system version; using an unsupported or outdated device or OS may affect functionality.

Nothing in this section is intended to exclude or limit any condition, warranty, right, or liability that may not lawfully be excluded or limited under the law that applies to you — including, for consumers in the EU/EEA and UK, statutory guarantees relating to digital content and services that cannot be waived by contract.

20. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intentional misconduct, or for any other liability that cannot lawfully be excluded or limited under the law that applies to you.

Subject to the above, and to the fullest extent permitted by applicable law: to the extent legally permissible, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of Bao. Where a limit on our total liability is permitted by applicable law, our total aggregate liability to you for claims arising out of or relating to Bao will not exceed the total amount you paid us for Bao Premium in the 12 months before the claim arose. If you have not paid us anything in that period, our total liability, to the extent a limit is permitted by applicable law, is limited to the maximum extent the law allows.

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties, so some of the limitations in this section may not apply to you in full; in that case, our liability will be limited to the maximum extent permitted by the law that applies to you.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from any third-party claims, damages, liabilities, and reasonable expenses (including reasonable legal fees) arising out of: (a) your unlawful use of Bao; (b) your violation of these Terms; (c) your infringement of any third party's intellectual property, privacy, or other rights; or (d) User Content you submit. This section does not apply to the extent a claim results from our own breach of these Terms, negligence, or wilful misconduct, and does not require you to indemnify us for liability we cannot lawfully pass on to a consumer under the law that applies to you.

22. Termination and Account Suspension

You may stop using Bao, or delete your account, at any time (see Section 4). We may suspend or terminate your account, or restrict your access to some or all of the App, if we reasonably believe that:

• You have materially violated these Terms;
• Your account has been used for fraud, abuse, or illegal activity;
• Your account poses a security risk to Bao, other users, or our infrastructure; or
• You have attempted to circumvent restrictions described in Section 10.

Where practical and not prejudicial to the security or integrity of the service, we will give you notice before suspending or terminating your account for these reasons.

If your account is deleted or terminated (whether by you or by us), your User Content is deleted from our servers as described in Section 4 and our Privacy Policy, except for records we are legally required to retain. Terminating or deleting your Bao account does not automatically cancel an active Apple App Store or Google Play subscription — you remain responsible for cancelling that subscription separately, as described in Section 14, to stop future billing.

23. Privacy

Our collection and use of personal information in connection with Bao is described in our Privacy Policy, which is a separate document governing the processing of your personal data and is incorporated into these Terms by reference. If there is a direct conflict between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy controls.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to Bao or to applicable law. We will update the "Last updated" date at the top of this page when we do, and, for material changes, we will provide a more prominent notice (such as an in-app notice) before the change takes effect. Your continued use of Bao after a change becomes effective constitutes your acceptance of the updated Terms; if you do not agree to the updated Terms, you should stop using Bao and may delete your account.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of Portugal, without regard to its conflict-of-law principles, and any dispute arising out of or relating to these Terms or Bao will be subject to the exclusive jurisdiction of the Portuguese courts, except where applicable law requires otherwise.

If you are a consumer habitually resident in another country of the European Union/EEA or in the United Kingdom, this choice of law does not deprive you of the protection of any mandatory provisions of the law of your country of habitual residence, and you may be entitled to bring proceedings in the courts of that country, in addition to or instead of the courts referred to above.

26. Contact Us

If you have questions about these Terms, please contact us at:

Hugo Fora
Email: bao.pets.app@gmail.com